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Frequently asked questions

Pensive Coffee Time

For Applicants

For any questions regarding application please phone:

 Emergency Relief Food Access Service

between 9.30am and 4.30pm
Monday to Friday

and select Option 3 to speak to
the Rent Relief Triage Team.

1800 979 777 

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For Support Providers

  • How do I log in to Kudo Rent Relief Training
    1. Open your preferred web browser. We recommend Chrome for the best experience 2. Visit the login page: 3. Select Continue with Microsoft 4. Enter your Microsoft login credentials (if not already there) 5. Click Next
  • What happens if I get stuck in a redirection loop
    If you find yourself stuck in a redirection loop while trying to access our website, please try clearing your browser's cache and cookies or using a different browser. If the issue persists, please contact our support team at for further assistance. To include in email Topic- Redirection loop. Actions taken: 1. Logged in using ' Continue with Microsoft' 2. Cleared browsers cache
  • Notifying person in note
    When writing a note you need to @mention anyone you wish to be sent a notification alerting them to the note. See screenshot below. There is no 'reply to' feature. Users should simply @ the person who mentioned them in a note to reply.
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