Frequently asked questions

1. Open your preferred web browser. We recommend Chrome for the best experience 2. Visit the login page: www.genvis.com 3. Select Continue with Microsoft 4. Enter your Microsoft login credentials (if not already there) 5. Click Next

If you find yourself stuck in a redirection loop while trying to access our website, please try clearing your browser's cache and cookies or using a different browser. If the issue persists, please contact our support team at externalsupport@anglicarewa.org.au for further assistance. To include in email Topic- Redirection loop. Actions taken: 1. Logged in using ' Continue with Microsoft' 2. Cleared browsers cache

When writing a note you need to @mention anyone you wish to be sent a notification alerting them to the note. See screenshot below. There is no 'reply to' feature. Users should simply @ the person who mentioned them in a note to reply.

If you create a record and then discover that record already exists - the only way to remove that additional record is from the systems developer. What you will need to do - 1. Copy any notes from the record that you need to have removed and add it to the record you are keeping. 2. You then need to email externalsupport@anglicarewa.org.au with a screen shot of the two records - and clearly indicate which record needs to be removed. Flagging the record that is the duplicate will also indicate to others in the system that this record may be a duplicate.